My husband and I are low maintenance customers. If we don’t like something, we don’t get mad. We usually just don’t go back. life is short and real life teaches you what really is a battle. Don’t misunderstand, I can do battle when needed. But I choose my battles carefully. I also work with the public. I happen to work for a business that sets a high bar on customer service. I like treating people well and taking care of them. It gives me joy. I also know what it means to make a mistake. You might as well belly up to the bar and take it like a man because it won’t go away. I have found that the person who makes the mistake is usually the one that feels the worse.
My fabric finally arrived yesterday 11 days after I ordered it from a quilt shop one hour away. I have been anxiously waiting on this fabric because I needed it for a current project.
The part that bothers me is the customer service. I called twice last week to check because it should been a one day deliver, two days at most. Frankly, I don’t have much faith in the Post Office. They have lost a few things over the years. I was assured by the quilt shop that it was mailed last Tuesday. This Tuesday (one week after the mailing date), I took a late lunch to run home and check the mail. Nothing. I call again and really got a defensive answer that the gal mailing it forgot and she put it in the mail yesterday (June 21).
I didn’t get mad. I told them my concern was that it was lost in the mail and it looked like I should have by Wednesday. They agreed. Well, Wednesday and Thursday brought nothing. Finally in Friday’s mail, the package arrives and it is postmarked Wednesday June 23. Seriously? Why lie to me? I guess I don’t really understand why a business would treat the customer that way. It’s just a little disappointing. I was telling Mr. Nice Guy about it and he said that’s what I get for being Mrs. Nice Guy. I started to write a letter but if you lie to your customers, your probably not going to care. I’m not going to say I’ll never shop there again but they will be at the bottom of the list.
I just needed to vent. Thanks for listening.